DAMAGED DELIVERY
Parcel or product damage
Contact us as soon as possible if the item arrives visibly damaged or unusable.
RETURNS & REPLACEMENTS
Simple Support When Something Goes Wrong
If your order arrives damaged, incorrect or with a genuine product issue, contact us promptly so we can review the case.
WHEN WE CAN HELP
Common Replacement Cases
Each case is reviewed using order details, product condition and any supporting photos or video.
WRONG ITEM
Incorrect product received
If the delivered product does not match your confirmed order, share the order number and clear photos.
PRODUCT ISSUE
Genuine functional problem
For a functional issue, send a short video showing the problem so our support team can review it.
HOW TO REQUEST HELP
Three Simple Steps
- 01Message support
Send your order number and explain the issue clearly.
- 02Share evidence
Provide clear photos or a short video when needed.
- 03We review the case
We will advise the available solution after reviewing the details.
Change-of-mind returns are not automatically accepted. Please contact support before returning any product, and keep the original packaging and accessories available for review.
NEED HELP?
Start With Our Support Team
WhatsApp is the fastest way to share order details, photos or video with us.